Customer Support

Mission Critical Support

Overview

The Infoblox Support team is ready to help you, worldwide, and 24x7. The Support team works from multiple global locations to ensure fast response, 24x7 coverage, and reliable support in the event of even regional disasters.

Our Support Team

Here is why you should work with our Support team:

A Light is Always On

Infoblox Support operations are distributed among global locations located in various cities and countries around the world. Support operations are always 24x7 with the bulk of the support resources being active in the 8 a.m. to 5 p.m. in the local time zone.

Team is Deep

Our team has depth in terms of skills and coverage. Support Specialists have deep and broad skills in network control and automation. The Support staff is composed of overlapping teams in terms of geography and technology to ensure that we can keep up with our customers' ever-evolving needs.

Approach is Integrated

The Support team is seamlessly partnered with all parts of Infoblox such as Sales, Systems Engineering, Professional Services, and Training before, during, and after each project. In fact, Support options can be included in Professional Services packages and other Infoblox bundles.

Learning more

Please use the navigation on the left to explore what the Infoblox Support team can do for you.

Customer Support Testimonials

Read what our customers are saying about us:

  • "I couldn't be more happy with the professionalism and courteous attitude that was displayed to me. I can now feel rest assured that with Infoblox and their support team, our company will be ahead of the game for future technology advancements." —Chris Allen, IT Specialist/Webmaster Brentwood Academy
  • "Your tech was very polite on the phone and talked me through the upgrade with no snide comments...Your product has worked for us so well we do not even look at it or go into the GUI for weeks at a time. Keep up the good support as that is what makes a good product. This has been on of the nicest techs I have talked with in a long time." —Gene Hamilton, Combination Tech Columbus Telephone Co.
  • "I have worked in I.T. for 15 years, and have been an Enterprise Administrator for five of those years. In all that time I do not believe I have been more pleased with any vendor, then I have been with the technical support I receive from Infoblox. The biggest "plus" is that when I call the 1-888... support line, a real engineer actually answers the phone (instead of a "call taker" or "level 1" person). The actual engineer who will be working the case with me answers the phone (usually by the second ring) and stays on the phone with me until my issue is resolved. I have also had a number of instances wherein there is an ongoing case, and out of the blue an engineer will call me because he has been working the issue on his own, and has something he/she wants me to try. I feel your support staff is genuinely interested in finding resolution to any issue I might have, and that they have the tools and expertise to do so efficiently." —John T. Scott—MCP, CCA, Active Directory Forest Administrator, Enterprise DNS & DHCP Administrator State of Maine, Office of Information Technology
  • "Infoblox support is Excellent and Professional...to rely on this type of support in our nonstop 24 hour service environment, is a good thing to know for future!" —Darren Barynicke, Specialist CDN Core Vodacom
  • "I felt that they were able to understand what I wanted to do and came up with the answer in a timely manner." —Stephen C. Derendinger, System Programmer Missouri Department of Transportation
  • "Infoblox has best support technicians and engineers I have ever worked with… Professional, knowledgeable, working hard to help the client. Best of the crop." —Marius Cienki, Technical Consultant The Co-Operators Group Limited
  • "Always great support!" —Richard Campbell Steelpivot
  • "I'm always learning new things while logging calls to Infoblox. Thanks a lot for the support." —Lalitha Nagaraja Pitney Bowes
  • "Infoblox has great customer service that is on par with the best in the industry." —Tyler Freeman DFW Hospital Council
  • "I'm very pleased with the support from the Tech staff. They are very versed in technical detail of the Infoblox product. They also take the time to explain what steps they perform to correct the issue. A big thanks." —Gary Brinkerhoff The Men's Wearhouse
  • "I was impressed that a real, live, technician answered the support call. My issue was resolved quickly. Great first impression for a new customer!" —Bryan Hayes Colinx
  • "The technician was a pleasure to work with. She was very knowledgeable and fixed my issue extremely quickly." —Michael D. Sahli Southern Maryland Electric Cooperative
  • "Excellent work upgrading my 1050s and resolving the issue." —Senior Network Architect for Network Operations Berry College
  • "As always...perfect support" —Senior IT Analyst The University of Oklahoma HSC
  • "Excellent support. No complaints." —Senior Network Administrator Devon Energy
  • "The technician provided excellent support—rapid response—very courteous and knowledgeable. Thank you very much. It is always a pleasure to work with the Infoblox staff." —Larry Click, Communications Analyst Riverside County Information Technology
  • "The Support Technician was fantastic. He was extremely knowledgeable and very patient. I appreciate his help. Infoblox has one of the best technical support systems I have ever used!" —Steven Schallau, Network Engineer University of Iowa Hospitals and Clinics
  • "Perfect—that's the only word I can and have to say." —Manuel Wiry, Global DNS/DHCP Owner SAP AG
  • "All other vendors should take an example from Infoblox Support! Infoblox Support is much better than support from any other vendor I have worked with." —Yves Lemage, Technical Security Consultant Nextiraone Belgium
  • "My experience of using your support service today is among the best support experiences any vendor has provided me. You can be proud of the professionalism and the knowledge of the technician who assisted me and the speed of resolution. Your tool for sharing control of my PC worked very well and undoubtedly made it much easier and quicker to resolve the problem." —Colin Jamieson, Principal Systems Manager Aptina Imaging
  • "The speed and accuracy of the response exceeded my expectations—we were able to fix the issue in under 2 hours from discovery of problem to resolution." —Dan Wilkins, Senior Systems Administrator Maricopa County